Privacy Policy

1. Who We Are

A Dream Rentals LLC ("Company," "we," "us," or "our") is a property management company located in St. Louis, Missouri. We provide property management, tenant services, and related communications to residents, property owners, and staff. Our website is located at adreamrentals.com.

Questions about this policy can be directed to: [email protected] or (314) 279-0990.

2. Information We Collect

Information you provide directly

• Full name, email address, phone number, and mailing address
• Property address, unit number, and lease information
• Government-issued identification documents (for tenant screening)
• Payment and banking information (processed through secure third-party providers)
• Maintenance request details, descriptions, and photos
• Communications sent to us via forms, email, phone, or SMS

Information collected automatically

• Browser type, IP address, and device information
• Pages visited and time spent on our website
• Referring URLs and navigation behavior

3. How We Use Your Information

We use the information we collect for the following purposes:

• To manage your tenancy, lease, and account with A Dream Rentals LLC
• To process and track maintenance requests
• To send rent reminders, overdue notices, and lease renewal alerts
• To send transactional SMS and email notifications related to your account
• To onboard new tenants and property owners
• To respond to your inquiries and support requests
• To comply with applicable laws and regulations
• To improve our website and service offerings

4. SMS / Text Message Communications

By providing your mobile phone number and opting in to SMS communications, you consent to receive transactional text messages from A Dream Rentals LLC. These messages may include:

• Maintenance request status updates and job completion notices
• Rent payment reminders and overdue account notices
• Lease renewal notices and expiration alerts
• Appointment reminders and scheduling confirmations
• Onboarding and account setup notifications
• Emergency or urgent property notices

Message frequency

Message frequency varies based on account activity. You will only receive messages when there is a relevant update or action needed related to your account or property.

Message and data rates

Message and data rates may apply depending on your mobile carrier and plan. A Dream Rentals LLC is not responsible for any charges incurred through your wireless provider.

How to opt out

To stop receiving SMS messages from A Dream Rentals LLC, reply STOP to any message you receive. You may also contact us at [email protected] or (314) 279-0990 to update your communication preferences. Note that opting out of transactional SMS may affect your ability to receive important notices about your account.

How to get help

Reply HELP to any SMS message for assistance, or contact us directly at [email protected] or (314) 279-0990.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted vendors who assist us in operating our platform (e.g., SMS delivery providers, payment processors, cloud hosting). These vendors are contractually obligated to protect your data and use it only as instructed.
• Property owners: If you are a tenant, certain information related to your tenancy may be shared with the property owner as part of our management services.
• Legal compliance: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Under no circumstances will your mobile phone number or SMS opt-in consent be shared with third parties for marketing, advertising, or promotional purposes.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure password protocols, and restricted access to personal data.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for the duration of your tenancy or business relationship with us, and as required by applicable law. After termination of your account or tenancy, we may retain certain records for up to seven (7) years for legal and compliance purposes.

8. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information (subject to legal obligations)
• The right to opt out of SMS communications at any time by replying STOP
• The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at [email protected] or (314) 279-0990.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze traffic and improve your experience. You may disable cookies through your browser settings; however, doing so may limit certain features of our website.

We use Google reCAPTCHA on our contact forms. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a minor, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the updated policy.

12. Contact Us